Bally Sports Credit to Monthly Xfinity Statement

I just received an email from Xfinity that tells me the amount that will be auto paid on July 1st. The $9 credit for losing the Atlanta Braves (Bally) was not listed on the statement and the amount is back up to where it was originally. . I received the credit last month. Will the credit be applied at a later date and is not shown on the email I received. Thanks

Responses

XfinityMarcos

Official Employee

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2.3K Messages

11 months ago

Hey there Terry0327, thank you for reaching out to our Forum regarding that automatic Bally Sports credit. I'm happy to hear you already received a credit on your account, but please keep in mind this was a one time credit. At this time the credit for the loss of Bally Sports will only be applied to bills between May 28 and June 7. Before we dig in further, did you have any other questions related to this credit?

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Terry0327

Contributor

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215 Messages

@XfinityMarcos Wait a minute please. Are you saying losing the Braves for the season and playoffs in the minds of Xfinity is only worth a one time $9.50 credit. Please forward a reply to the Board of [Edit: Inflammatory] that came up with this supposedly compensation. I appreciate you answering my question but this is an insult to any Business integrity relationship. So far the lowest price I can find to get the Braves in $30 a month and Xfinity is giving us $9.50 total. So if I decide to cancel Xfinity after 38 years there will not be a termination penalty since Xfinity broke our agreement to provide Atlanta Braves for the season. Thanks again for at least a clarification of this disaster of providing service.

(edited)

11 months ago

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XfinityMarcos

Official Employee

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2.3K Messages

Terry0327, Your Braves are a solid team this year, and that's even after losing their ace, but good luck this season. I know this isn't ideal, but we have partnered with FuboTV to offer a free trial period, and 30% off for two months on the Pro and Elite tiers. You can sign up using the link on this Facts Site. Can you please let me know if you're able to access that link? 38-years is a long time, thank you for making us part of your home over those years, but we certainly don't want to see you leave. Early termination fees will only apply if you're currently subscribed to a promotion that includes a customer agreement.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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11 months ago

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Terry0327

Contributor

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215 Messages

Guys I pay $202 a month for TV and Internet with no movie channels and no Atlanta Braves and this is with me providing my own Modem/Router Combo.

Everyone on my circle is using Fiber Cable with the Entertainment TV package that has everything I have plus the Braves and paying less. I am a so called Diamond Member which appears that I get to pay more money for less service. You do know their are Xfinity employees telling customer the credit will be $8 to $10 on a monthly basis for losing Bally. And yes I am on a two year customer agreement with another year to go.

11 months ago

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XfinityMarcos

Official Employee

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2.3K Messages

Terry0327, I'd love to review your account and see what options are available to better fit your home's need both with entertainment and price. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

11 months ago

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Cma16

Visitor

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9 Messages

10 months ago

Braves fan here and [Edited: Language] xfinity customer, we in Atlanta got email about getting credit each month for the cancelation bally channel. One time credit is [Edited: Language]

(edited)

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XfinityMarcus

Official Employee

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1.4K Messages

Cma16 thank you for using the Community Forums to reach out. Your frustration is completely understandable, but we do ask that you avoid using language our Forum Guidelines do not allow.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

10 months ago

0

Customer Service

Terry0327

Bally Sports Credit to Monthly Xfinity Statement

XfinityMarcos

Terry0327

XfinityMarcos

Terry0327

XfinityMarcos

Cma16

XfinityMarcus

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