Skip to main content

    Support

    Offers

U
user_elcsx9
1st Reply
1st Like
1st Topic

5 Messages

Thursday, May 2nd, 2024 10:26 AM

Closed

Bally sports baseball blackout- Braves

Extremely disappointed to see Xfinity could not come to terms with Bally on a deal as Bally claims they reached deals with other providers so now the fans are paying the price for the 11 MLB teams and can't watch our teams play (e.g. Braves). Please get to a deal asap as this proposed $10-12per month credit will not cut it and we may be quickly looking at other providers. 

Question

 • 

Updated 

11 months ago

861

11

XfinityEmilyB

Official Employee

 • 

2K Messages

1 year ago

@user_elcsx9 Welcome to our community forum! You've reached the perfect place to get help with questions or concerns regarding your Xfinity experience. Our programming agreement with DSG has expired. We have made a number of reasonable offers that DSG hasn't accepted. This means we no longer have the rights to carry their channels, including your local Bally Sports network. The loss of this channel will result in savings that we’ll pass along to you, and you’ll see an automatic credit in your bill in the coming weeks.

 

Great sports programming, including NBA, NHL, and MLB national coverage, is still available with Xfinity. Just say “Sports” into your Xfinity Voice Remote to explore your options. You can also press “C” on your Xfinity Voice Remote to go to Sports Zone and see available sports content. You can find more information about how we deliver content to our customers here.

4

0

user_elcsx9

5 Messages

thanks Emily- i understand there are other sports covered but what you are hearing across the forums is that people want Xfinity to get to a deal with Bally (DSG) now as we are missing our baseball games and you are going to have more cord cutting the longer this goes on. I have never really thought about that route before but am seriously considering it now if things are not resolved in the next week or so. 

1 year ago

XfinityEmilyB

Official Employee

 • 

2K Messages

@user_elcsx9 I definitely understand where you're coming from and we want to provide the programming that our customers love. You can stay up to date on the situation here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

lizbetz

Visitor

 • 

1 Message

@user_elcsx9​ sad Emily is not even a real person they make sure a person calls you when you owe them money they don’t have any real answers 

1 year ago

Again

Expert

 • 

31.4K Messages

@lizbetz​ 

@user_elcsx9​ sad Emily is not even a real person they make sure a person calls you when you owe them money they don’t have any real answers 

@XfinityEmilyB is most definitely a real person and works for Corporate.  There are no bots here.  Everyone that posts here is a real person.  Sometimes we use macros to get information out faster than just typing it, but we're still real!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

user_q2nqf3

1 Message

1 year ago

I agree. Comcast makes thousands of dollars every year from every Braves Nation household. They were the reason why my parents first got cable over forty years ago so we could watch on WTBS the Superstation. Times have changed, but watching the Braves is still family tradition. I don’t want to go through the hassle of changing providers, but I will if this doesn’t get worked out soon. Make the deal happen Xfinity!!!

1

user_0mx5k9

1 Message

Completely agree!! We are giving Xfinity two more weeks to get this issue with Bally worked out. If that doesn’t happen we are gone! Sad as we’ve been Comcast/Xfinity customers for many years! Obviously, retaining long time customers is not important. Fubo, here we come!

1 year ago

user_mbgrm1

2 Messages

1 year ago

You guys charge outrageous prices for cable. The Braves were one of the only things keeping me around. Honestly, I’m happy to have an excuse to leave.

1

XfinityBenjaminM

Official Employee

 • 

2K Messages

We are sorry that you are directly impacted by this change. Please refer to this link for additional information.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_mbgrm1

2 Messages

1 year ago

The Braves were one of the only reasons I was continuing to pay a ridiculously high cable bill. Honestly I’m relieved to get this nudge to leave you guys who are consistently terrible at business.

0

user_9vqobt

1 Message

1 year ago

Xfinity get your act together. If you lose a little revenue so be it ! Y’all are making a fortune. Greed!!

1

Again

Expert

 • 

31.4K Messages

@user_9vqobt​ so you want your bill to be higher?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

0

foyt

Visitor

 • 

2 Messages

1 year ago

Please work your Braves contract with Bally sports 

0

foyt

Visitor

 • 

2 Messages

1 year ago

Your hurting your customers with braves contract not extended 

0

user_knk0k5

1 Message

1 year ago

Seriously….updates need to come quickly. We’re 33 year season ticket holders with a massive group of rabid Braves fans in my section and we all did a FUBO trial for the Dodger series but we’ve decided DIRECT STREAMING is the best option because it has Time Warner stations including our games and postseason on TBS. We’ll also save about $40 a month.  Our Comcast service has been great but this weekend while they’re away may actually be the turning point to a cord cutting ceremony. 

1

user_u0lo3r

2 Messages

Thanks for the information! We will be changing things up in our household as well.

11 months ago

user_z3jkc9

1 Message

11 months ago

I feel the same way...get the Ray's back on or I'm going to look elsewhere as well 

0

Synan120

Visitor

 • 

1 Message

11 months ago

For the first time in 45 years I am forced to find another provider and cut the cord . Corporate greed between Comcast and Bally Sports is the ONLY reason… My entire summer I watch Cardinal baseball… Since I can no longer watch I don’t need Comcast anymore 

2

XfinityThomasA

Official Employee

 • 

2.3K Messages

We appreciate your feedback and don't want to lose you as a valued customer, Synan120. 

Great sports programming, including NBA, NHL, and MLB national coverage, is still available with Xfinity. Just say “Sports” into your Xfinity Voice Remote to explore your options. You can also press “C” on your Xfinity Voice Remote to go to Sports Zone and see available sports content. 

Nationally televised games will continue to be carried by TBS, FOX, CBS, FS1, MAX, ESPN and Apple TV. Check your local listings for upcoming games or contests.

MLB EXTRA INNINGS is not a replacement to view in-market games.

Note: Subscriptions may be required for apps and streaming services.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_cz6uv2

3 Messages

The only baseball game I watch is the braves no basketball no hockey no football just the atlanta braved very disappointed I can not watch a braves game cannot watch it on TBS blacked out

11 months ago

user_dedd62

Visitor

 • 

1 Message

11 months ago

I agree wholeheartedly with this customer!! Negotiate a deal or you both will lose customers! Do it soon!! 

0

0

forum icon

New to the Community?

Start Here