Bait and switch

@user_1ss50a 

very upset - last week a rep offered a package and did a bait and switch and applied a different package and now the reps won't honor it without raising my price.  I have the chats as proof and will be filing FCC complaint 

Last week I called to ask a question about my account and I was offered a great package which I posted below. A few hours later I noticed channels were missing. I had to reach out twice and I was told that they were going to fix it and put back the 60 channels that they removed. Today again I reached out to follow up and I’m being told that it will increase my price of my bill by $50 difference than what they quoted me. The chat rep will not budge and keeps telling me that package is not available. That package should be honored. They offered it and made the change on my account that same day. Now they’re excuses that it’s not available, but supposedly it has been in place since the moment they offered it to me.

“Agent (04:39 pm): In this amazing offer, you will receive these benefits and services!- You will get upgraded to 1000Mbps internet speed, unlimited data, the same current internet modem, landline services, and TV premium with 185+ channels, the same cable package you have right now. The cost will be $281.05/month for the internet after the autopay discount when using a checking account.- A Peacock subscription is included at no extra cost, valid for the next 24 months.The best part of this deal is that your internet bill will be fixed for the next 5 years, and it will not increase, giving you peace of mind. Additionally, there is no contract.Since we are making changes in the middle of the billing cycle, you will receive a prorated credit and adjustment for your current month's bill.“

Did you get an email with those terms and if you did did you agree to it?

Hello @user_1ss50a thank you for taking the time to reach out on out community forum. It sounds like you did not have a great experience and we do not want that to be the case. When you spoke to the first agent did you complete an order approval over text or email?