Visitor
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3 Messages
Bait and switch
The in store rep flat out lied about numerous things when I went in to ask questions. I have spent probably nine hours on the phone with customer service trying to get what I was promised to no avail. The last “supervisor” I talked to apparently had more important things to do. I was told I would get bogo on the four lines I was porting, that taxes would be added to first bill(nothing out of pocket that day), they would waive the activation fees, and that they would pay off my one line and I could keep it to use at xfinity. Once I returned because obviously this was a great deal, everything changed. I would maybe get the $25 activation waived, (Lie again), I couldn’t keep my phone or port it over unless I paid it off and they would take it and reimburse me. A never before spoke about $2500 new phone limit was imposed, the buy one get one is for one free line which I already had, and I had to pay the taxes right then for the two new phones I could get with this $2500 limit. That is also the full price of the phone not the price after any promos. After spending days on the line with customer service I got all lines moved and a $50 credit which he acted like was a magnanimous act on his part. If I hadn’t felt stuck because of having already been two phones in the process before anything came to light I never would have switched. The women I spoke to over the phone at least tried to help, the male supervisor didn’t want to hear it. I am very dissatisfied with this entire process and xfinity doesn’t seem to care that they have employees completely lying to get you back for their commission. I would think in 2025 we could trust a company to want to make right their employees mistakes.
XfinityMarcus
Official Employee
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1.7K Messages
2 months ago
user_wzv6dm thank you for using the Xfinity Community Forums page to reach out today. Thank you for sharing your recent experience with the store location. Just to confirm I am understanding correctly, you were under the impression that you would get 4 lines with two of them being free, and you wanted to add a 5th line with your own device from another carrier as well?
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user_80uskh
Visitor
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1 Message
27 days ago
I switched from ATT to Comcast many years ago and today I really had a bad experience with customer service representatives. My bill increased from $55 to $74 and I called for rate reduction. I talked to a rep for about 30 minutes and he offered me a plan 500Mbps for 5yr with a monthly rate of $60 (my current plan 600Mbps, $55/month). The consent he sent me is with the rate of $70 and he said someone from Loyalty dept will call me back and the rate will go down to $60 as he explained. One minute later, a Comcast representative called and the offer is only for 1 year not 5 year. She said on her end she can only offer that or I can go down to 300 Mbps. This is really a Bait and Switch from Comcast and everyone should be aware of. Don't waste your time and stay away from Comcast. Unfortunately I have to stick with Comcast for one more year (already signed the contract) and will switch to another carriers soon.
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