Visitor
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3 Messages
Bait and switch
My internet promotional rate expired. Communicated with Xfinity assistant on line. Was told another promotion is available with same speeds and service I already had with an Apple Watch SE included for $80/month which was for internet and watch. Watch was sent to me and I activated. Now I’m being charged $10/month for watch on my mobile bill and internet is $105/month. I’ve tried contacting Xfinity, went into a store-no one will help or offer resolution.
XfinitySeth
Official Employee
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171 Messages
1 day ago
Good day user_vwsoga 👋 I definitely understand how upsetting it can be when I'm not getting exactly what was outlined to me, and appreciate you taking the time to let us know what happened, so we can help look into things!
If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be more than happy to research this further for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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