Visitor
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5 Messages
Bait and switch
Called about internet issues. Agent offered to save me money but cost me channels. When I called to resolve lost channels they want to increase my plan, plus add ons resulting in an overall increase to my billing. Classic case of service provider saving you money by reducing product resulting in costing you money.
And customer service is a call center out of the US difficult to understand, never can get to someone who can make decisions. Every call is over 1 hr of my time lost dealing with scripted puppets that just want more money.
XfinityAngie
Official Employee
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1.9K Messages
2 years ago
@jlawles2, This is not the experience we want for our customers. If you would like us to take a closer look, please send us a DM with your name and full address by doing the following:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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jl213
Visitor
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5 Messages
2 years ago
After dealing with Technical Support (the thieves who upgraded me in the first place) I ended up talking with Billing (us based call center according to them but much easier to understand). Almost back to original price and channels. It appears I still need to be upgraded to the ultimate channel lineup to get the last few channels back.
Billing agent said he would call back in 2 hrs it's been over 3. Hopefully the DM agent can finalize this nightmare.
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