Bait and switch plan change and insufferable customer service

Hello.  I've been a customer since 2004 and have never experienced such poor customer care as I have over the past week.

I previously had a FAST plan at 55 dollars a month, which had about a year left on the agreement.  Was offered a new plan that would cost 85 dollars per month, but also include a phone line.  

AFTER agreeing to the upgrade, I was notified that my phone was not compatible with the new plan, that it would cost another 10 dollars a month AND I need a new phone.  

I said that this is not what I agreed to and told them to put me back where I started.  Which they said at the time was fine.  Until I checked my account and turns out it is not... I am locked into the 30 dollar a month price increase.
 
Now Ive been getting the runaround via offshore call centers for over a week now, being gaslighted, disrespected, and hung up on, telling me that I cannot have my old plan back, or anything remotely close to it in both price and service.  

The xfinity website does not work either


This is the first week I can remember.... ever... looking into what alternatives are out there for internet providers.