Visitor
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1 Message
BAIT AND SWITCH, NOW ZERO HELP
Long story short I called a week and a half ago to inquire about switching all of our phones from T-Mobile to Xfinity. After many discussions with a supervisor named Mark and quotes given a four phones lines, promotions, etc. we went ahead a few days later and transferred all our phones in. Now they won’t honor any of the promotions at all they won’t honor the $200 Visa gift card they won’t honor the price per line. They won’t honor the price per phone. They won’t honor the trade-in values. They won’t honor anything or even come close to it. I’ve spent six days calling emailing escalating. All they do is cancel my escalations after I get off the phone and nothing becomes a bit no calls back from supervisors, etc. I spent two hours on the phone today escalating from person to person and was eventually told there’s nothing they’re gonna do for me, didn’t even say sorry
XfinityCarolyn
Official Employee
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93 Messages
3 hours ago
@user_1ty1jj Thanks for reaching out to us. First, I wanted to thank you for choosing Xfinity Mobile to be your carrier, and my goal today is to ensure a better experience. I look forward to working with you and resolving the issue. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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