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user_1jvcnk
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11/07/2026 10:04 PM

Bait and lies!

I was lied to and baited to sign up for a certain price. I have it all recorded ! And then when my bill isn't correct I questioned why a supervisor got me to sign up for a certain price! I was told " it doesn't matter what was told to me! It matter I should have read what I signed!!! I have all the proof they baited me to sign for something and now it's my fault!!  I spoke to Will who apparently is corp the highest u can go! He was so rude and hung up! I have a case open with the lta. Literally insane they can bait and switch you with lies!!! Lesson learned ! Literally don't ever believe what is told to you. It's ok for them to lie to get you to sign you have to read what you sign it's all bait for sales

Opening a case with Local Franchise Authority

Question

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Updated 

13 hours ago

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XfinityMarcus

Official Employee

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2.5K Messages

13 hours ago

user_1jvcnk thank you for using the Xfinity Community Forums page to reach out regarding your concerns with service pricing. I want to take a look at this on our end to see what exactly is causing the miscommunication. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

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  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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