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user_7j8yry
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2 Messages

Thursday, January 8th, 2026 9:54 PM

Bad Xfinity Mobile Customer Service r

The customer service agents at Xfinity Mobile will lie to you to achieve their objectives. I was told by four different agents that the trade in offer on my old IPhone could be increased from $ 450 to $ 830 to match a promotion offered by another carrier. That transaction was never processed. The customer service at Xfinity Mobile is non-existent.  [Edited: "Solicitation"]  I am planning to change as soon as it is feasible.  

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16 hours ago

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XfinityVictor

Official Employee

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1.9K Messages

18 hours ago

 

user_7j8yry Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_7j8yry

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2 Messages

I have talked to six agents with zero results.  If you can revise the trade in offer from $ 450 to 830, email me at [Edited: "Personal Information"]. If not, I have wasted enough time with Xfinity Mobile. 

(edited)

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17 hours ago

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XfinitySeth

Official Employee

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724 Messages

We unfortunately can't email you directly user_7j8yry, but I know you've already spent a great amount of time on this, so I understand your feelings for sure. Above all, we'd still love the chance to take a look at this and do all we can to help. Please shoot us a direct message when you have time, and we can get started from there!

 

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16 hours ago

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