Bad Underground Cable Install Needs to be redone

Xfinity send a tech to my house without setting an appointment.  Luckily I was home so I was able to explain my request.  The tech said xfinity does not remove old visible above ground cables and they don't really re-bury the new ones.  They dig a small trench, try to move some grass around, but I clearly see exposed cable all over the yard.  Very poor workmanship by xfinity.  I know neighbors who have AT&T lines installed without this sloppiness.....

Greetings, @prazucha! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your line was not buried correctly, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.