New Poster
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2 Messages
Bad Underground Cable Install Needs to be redone
Xfinity reburied my outside cable that was exposed above ground, only to leave additional cable still exposed! A supervisor needs to review the shoddy workmanship and have it redone.
XfinityAdrienne
Official Employee
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1.6K Messages
23 hours ago
Good Morning, ajp2004! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience. I would be more than happy to dive into the details, and submit a ticket for our team to investigate the lines. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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