Bad signal at street

I've been having issues with Xfinity cable tv for months. Initially started as many interruptions during the day with "weak or no signal," then eventually just garbled voices and picture that we could not watch. Called Xfinity on multiple occasions and went through multiple, numerous attempts to reset the cable box, all to no avail.

Xfinity finally sent a technician I believe last Wednesday, 1/14/26 (sent by supervisor [Edited - Privacy]), who first went down in my basement and said he knew what the issue was and would fix. He clearly did not know, kept saying he needed to check with his supervisor, and finally, after several hours, told me he didn't know what the problem was. He then said he had to the Xfinity store and returned with 2 wireless set top boxes and proceeded to unplug my cable box in the kitchen and the digital adaptor in my garage and installed the wireless set top box on both tv's. We told him we didn't want wireless, we wanted the coax cable and he needed to get us the correct cable box. He said he couldn't and subsequently left. The TV's were working, but I now had 2 wireless boxes instead of the cable. I called Xfinity the next day, complaining about this service, and the agent finally agreed to send another technician out and scheduled it for Monday, 01/19/26.

Xfinity sent the 2nd technician to my house yesterday, 1/19/26 ([Edited - Privacy]), by supervisor [Edited - Privacy]. He said the signal at the street was bad and would need to be replaced. He informed us he was writing a ticket and Xfinity would send some out within 24 hours to replace it. This did not happen and the cable box at the street is lying on the grass with orange wires exposed, which seems it could be potentially dangerous. Can I please get a status update on this ticket he said he was submitting?