1 Message
Bad Service
I have now had two appointments cancelled to fix my internet service. I am extremely dissatisfied since I pay for this service and work from home. It has been almost a week without WiFi and two cancelled services from Xfinity’s end. I would like to be ensured that my next appointment is kept and honestly would like my next month of WiFi taken off my bill since I am not even getting the service I pay for and no one has come to fix it when I have requested it now three times.
EG
Expert
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109.9K Messages
9 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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26 Messages
9 days ago
Greetings user_54kdzr! I am truly sorry to hear that your Internet issue has not been resolved to the fullest. I understand how crucial it is to have Internet working at all times as I myself use it daily for work too. Not to worry, you have reached the right team to take care of this matter!
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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