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Bad Service in Timnath CO
It seems once a month the whole neieborhood of Serratoga Falls gets knocked out with an Xfinity outage that lasts for at least 4 hours, usually more. There is no pre warning of an outage event and during the time of covid where a lot of people are relying on the internet for home working or schooling this service is unacceptable.
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ComcastJoeTru
Official Employee
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6.7K Messages
6 m ago
Hello peterborley. Thank you for visiting and posting on our Forum. We certainly apologize for the service interruptions. I know how important having reliable internet is, as I work from home myself. Next time your service goes out, please reach out to me so I can review the interruption notes and see what we may be able to do to help remediate this for you. Please reach out to me via private message and include your full name and service address so I can access your account.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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