1 Message
Bad service [Edited]
I have already been held hostage by your assistant both automated and live for 6.5 plus hours. I have the chat log. One of my boxes is already not working- and it hasn’t been a few weeks!
1 Message
I have already been held hostage by your assistant both automated and live for 6.5 plus hours. I have the chat log. One of my boxes is already not working- and it hasn’t been a few weeks!
XfinityRaul
Official Employee
•
1.9K Messages
2 months ago
Hello, @user_pqlkmu. I appreciate you making us aware of the cable box that's not working via Forums. I would be more than happy to help find a solution to this problem you're experiencing. So that we don't go over something you've already done, can you please share with me what troubleshooting steps you've completed? Have you by chance tried using the Xfinity app to reset the device? How about a power cycle, have you tried that?
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