Visitor
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6 Messages
Bad reviews
Unfortunately this is one of the only providers in our neighborhood for the past year our service has gone out if not every week every week its every other week and when i called to complain the guy was just trying to gove me a discount i told him with the mount of money were paying xfinity i just would like this company to wither train their technicians to either stop band aiding the problem or upgrade the equipment so it stop goin out frequently the money isnt the issue but my children who are upset because they cant watch their shows or play on their tablet is so please use this commen in hopes to do what i request update the equipment so our neighborhood and my household can stop getting [Edited: "Language"] and train your technicians to actually fix the issue instead of just temporarily fixing it
EG
Expert
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113.3K Messages
5 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEva
Official Employee
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2K Messages
5 days ago
Hey @user_iz54uc ! I'm sorry to read that this has been your experience when reaching out previously. Thank you for visiting Xfinity Forums for further assistance with your service. Let's start at the beginning! We have an excellent tool which is our Internet Troubleshooting for your connection which was created by our Community Experts like @EG who helped us get to your post sooner! This guide has more than just the basic troubleshooting.
If you are still experiencing issues you can provide us here with more details on what you have tried and we can provide more input.
We can also take a look at your specific account and see if this is something affecting your address or the area around as well.
[Edit: Added link]
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