Bad reception

Every week I have to call because the pixels are so bad you can’t even watch. Each time it’s a wasted one to one and a half hours. Last time a tech was supposed to come but the day before they called and said they fixed some hub problem. And yes, for a week the reception was fine. But here we go again. I guess my question in this forum is can anyone recommend a streaming service other than this one. Any suggestions would be appreciated…….I am totally at the end of my patience with xfinity.

Responses

XfinityKrista

Official Employee

•

1.5K Messages

2 years ago

Hello @user_bkefw8, thank you for taking the time to reach out on social media. I rely on my cable daily and can appreciate you wanting it to work consistently. I'd be happy to run some troubleshooting for you today. Troubleshooting can also be done through the My Account App or online at

https://www.xfinity.com/support/tv#troubleshooting.

I understand your concern with the pixelation, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

4

0

U

user_bkefw8

5 Messages

@XfinityKrista I already ran the troubleshooting and as usual did not fix the problem. It is on both my tvs and every channel. The problem is outside not inside. I don’t have anymore time to waste on this.

2 years ago

0

XfinityKrista

Official Employee

•

1.5K Messages

@user_bkefw8 I'd be happy to run some checks on the cable box for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

U

user_bkefw8

5 Messages

What does a direct message icon look like -

2 years ago

0

XfinityRaf

Official Employee

•

870 Messages

Were you able to follow the steps that were previously provided @user_bkefw8?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Customer Service

user_bkefw8

Bad reception

XfinityKrista

user_bkefw8

XfinityKrista

user_bkefw8

XfinityRaf

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