Bad Message 431 when activation

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

@Lherod1990 Hi there, let's take a closer look. Sometimes the activation has to happen on the backend. Please send us a private message with your full name and service address.

To send the requested information in a private message to Xfinity Support from any Forum page:

•    Click "Sign In" if that prompt is visible
•    Click the "Direct Messaging" icon or https://comca.st/3HAFm2j
•    Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person", but don't do that.
•       Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
•   Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter or tap the >icon to send it