Visitor

 • 

2 Messages

Tuesday, October 28th, 2025

Bad internet

I pay for 1Gig speed. Instead I get this

Oldest First
Selected Oldest First

Official Employee

 • 

1.1K Messages

4 hours ago

@user_wwqbwr  Thanks for adding a post. 7.40 Mbps is too slow nowadays. What device is this happening on? Are there any other devices having the same experience? 

Visitor

 • 

2 Messages

3 hours ago

It's on my xbox series X. There was also only 1 other device connected to my modem at the time. Which is the modem I am renting from xfinity that is supposedly supposed to support the internet speed is pay for.

Official Employee

 • 

1.1K Messages

@user_wwqbwr We'll make sure this is fixed up together. Is the other device having speed issues? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here