Visitor
•
1 Message
Bad Installation
Xfinity cord was installed yesterday. The cord comes out of the side of the Xfinity box, runs on the ground across city property, and is wrapped around a retaining wall. It needs to be buried.
Visitor
•
1 Message
Xfinity cord was installed yesterday. The cord comes out of the side of the Xfinity box, runs on the ground across city property, and is wrapped around a retaining wall. It needs to be buried.
Accepted Solution
XfinityLysa
Official Employee
•
443 Messages
2 m ago
Hi there @user_f78ca9
I appreciate you reaching out and letting us know about the instillation. We do want to be sure we have this scheduled to be buried correctly. Please send me a Direct Message so that I can gather some account details.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the “chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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