1 Message

Sat, Jul 16, 2022 8:19 PM

Bad Installation

Xfinity cord was installed yesterday. The cord comes out of the side of the Xfinity box, runs on the ground across city property, and is wrapped around a retaining wall. It needs to be buried.

Accepted Solution

Official Employee


443 Messages

2 m ago

Hi there @user_f78ca9


I appreciate you reaching out and letting us know about the instillation. We do want to be sure we have this scheduled to be buried correctly. Please send me a Direct Message so that I can gather some account details. 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the “chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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