Visitor
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1 Message
Bad installation need to come back and fix
The person that came to my house to correct the issue that was occurring from the already installed services said that they had improved things and fixed what was broken so now my new service at a previously already served location was functional however they left the cables outside exposed to the element and hanging on the ground. This needs remedy you need to come back to [Edited: "Personal Information"]
EG
Expert
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119K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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2.4K Messages
4 hours ago
Hello, @user_11kft0 thank you for reaching out over Xfinity Forums. I definitely understand needing to have the exposed line taken care of so it's not affected by adverse weather, and you've contacted the right place for assistance. From experience, I've seen the additional line work may need to be taken care of by a separate team. The technician would submit the addtional work request if that was the case.
I'm glad to see our awesome Forum expert @EG was able to bring this to my attention.
I can take a look to see if there is already a work order created, if not I have the option to open a ticket. Since I'll need to gather some information we don't want here in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
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• Click the "Start new message" pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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