New Poster
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6 Messages
Bad Faith Appointments
[Edited: "Personal Information"]- Damage Claim. I was contacted by Xfinity employee Hannah ,[Edited: "Personal Information"]. She scheduled appointment for a Supervisor to meet me in at my address with the installation crew who installed the service line drop along the side of my weight bearing patio. Erosion damage has occurred. Supervisor never showed
The damage claim was closed. There was no one with the installation crew qualified to call the damage preexisting which it wasn't. NO damage existed until the service line was installed below grade creating a trench for surface water. No response from Xfinity and certainly no way to contact an agent. Social Media is bombarded with similar customer SERVICE complaints on issues that could easily be resolved with transparent communication and follow through.
XfinityKei
Official Employee
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2.1K Messages
5 hours ago
@tr30030 Our team is here to help! Can you please direct message me your first and last name along with your full service address so that I can assist you further with your concerns.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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