Visitor
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1 Message
Bad Experiences A Regular
I have soooo many problems with Xfinity right now! Customer Service, my Internet service, my bill, my account (have 2; only need one!), need to be “Manager” of my OWN account to see bills, but I am just a “Member” somehow. And more!! I’m pretty fed up with this company, after being a customer for many years now-a “Diamond” customer!!!!! I really need to speak with a human representative to get ALL of these things straightened out. But, I’m stressed just THINKING about trying—AGAIN!!!!
XfinityThomasC
Official Employee
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2.5K Messages
1 day ago
Hello, @user_39da31
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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