Bad Experience - May Change Providers

I am incredibly frustrated with Xfinity’s lack of customer service. Their stonewalling AI chat bot that prevents you from speaking to a real person, offers minimal help, and eventually hangs up with you after four minutes of requesting to, “speak with an agent,” is nothing more than an Iron Curtain separating customers from actual help.

I wasted two hours trying to get a hold of someone only to be continually pushed off the phone until, click — the AI chat bot decides it’s had enough of you. This is ridiculously lousy service and may lead me to move to Verizon. I hope everyone else considers to do so as well.

Responses

XfinityRichard

Official Employee

•

1.3K Messages

21 days ago

Hi there, @user_wfsgh9 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having trying to get your concerns addressed. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full-service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Customer Service

user_wfsgh9

Bad Experience - May Change Providers

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