user_1zvix4 thank you for trying that. In order to make sure there isn't something on the account that is preventing this from working we would just need you to send us a direct message with your full name and address to look into this for you.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
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XfinityWilliam
Official Employee
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1.2K Messages
2 days ago
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user_1zvix4
Visitor
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2 Messages
1 day ago
Did that and it still doesn't work.
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