Bad customer service.

I’ve been a loyal customer since 2020. Recently my billing changed and was increased due to contract ending. I was told to wait for the amount to refresh on the app then pay it. The amount never changed and it tried to auto pay on due date. I contacted agents for assistance through the app and the first agent “Nikita” didn’t want to even bother with me. She sent me a message saying this chat was closed due to inactivity and I would need to contact them back in 24 hours and was transferred to another agent instead of that agent helping me. I was treated and disregarded as nothing. I swear it almost made me cancel the whole program and switch but we’ll see what happens. Sad experience from a loyal customer.