Visitor
•
1 Message
Bad Customer Service
Hello,
On Saturday night, an employee named Quino (phone number [Edited: Personal Information]) dropped off equipment, yet the overall experience is making me consider my Xfinity service all together. I tried to call the employee to find out more information about the type of service being delivered, yet the employee ignored every call attempt. I left one voicemail asking for more information.
the employee then contacts my personal cell number and threatens to call the police on and accuses me of harassment.
Is this really who Xfinity wants representing their company? An employee who is absolutely uncommunicative and unhelpful yet they threaten the customer in response?
I hope Xfinity takes my concern seriously and takes action to ensure employees actually respond to paying customers and not take their personal anger out on them.
XfinityNatalie
Official Employee
•
962 Messages
7 days ago
Greetings, user_dy52hr! Thanks for bringing this important concern to our attention. We would appreciate the opportunity to investigate this matter for you. To access your account details for further investigation. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
0
0