Hello, user_w4jeia and thank you so much for joining the Xfinity Forums community. We truly appreciate you reaching out for help and sharing your feedback. If I were in your shoes, I’d be doing the same—and I want you to know you’ve come to the right place. Let’s take a closer look at what’s going on and work together toward a resolution. We’re here to support you every step of the way. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinityThomasA
Official Employee
•
3K Messages
7 hours ago
Hello, user_w4jeia and thank you so much for joining the Xfinity Forums community. We truly appreciate you reaching out for help and sharing your feedback. If I were in your shoes, I’d be doing the same—and I want you to know you’ve come to the right place. Let’s take a closer look at what’s going on and work together toward a resolution. We’re here to support you every step of the way. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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