1 Message
Bad customer service
I have been trying to upgrade my peacock plan with xfinity for over 2 weeks. I have contacted xfinity through chat, calls, and emails. I have gotten no where!! Xfinity customer support has been horrible ever since I switched from Verizon Fios 8 months ago. I have reached out for what should be simple solutions. It usually takes hours to get a response but I rarely get the problem resolved. I think it is time to return to Fios which had superior customer service.
XfinityJoe
Official Employee
•
548 Messages
15 days ago
Hello @user_rue0wp if you still need assistance, we would be happy to help. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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