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user_50k0rt
1st Topic

Visitor

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1 Message

Saturday, August 8th, 2026 8:47 PM

Bad customer service and agents

I called them 2 times both agents hang off 

after I explained my problem then I was trying with online agent didn’t even get one to talk bot is useless can’t help with anything 

Question

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Updated 

34 minutes ago

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XfinityThomasD

Official Employee

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1.9K Messages

34 minutes ago

 

user_50k0rt I'm sorry to hear about your experience and appreciate you bringing it to my team's attention. We can help report the behavior for further investigation, and can also assist with almost any questions or concerns you may have. Are you experiencing problems with your billing, service issues, service changes, or troubleshooting?

 

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