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user_dmkxxo
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3 Messages

Tuesday, October 28th, 2025

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Bad chat experience

I have worked through 3 different agents in the last two days, wasted 4 hours on n chat to resolve an issue. I am being billed for Paramount Plus with Showtime but when I try to sign in, Xfinity is not listed as provider. When I try to sign in and doesn’t recognize my Xfinity credentials. Extremely frustrating. They have given me some credits for it not working but I would like to sign into an app I am paying for. How can I get someone to actually resolve this issue? Last two agents said tier 3 is working on issue and they would send email or message that it has been completed. Never received email or text. Please Help!!!

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3 hours ago

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Accepted Solution

XfinityDilary

Official Employee

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2.7K Messages

4 hours ago

 

user_dmkxxo. Thanks for posting on our Community Forums for assistance with the Paramount + with Showtime subscription. I'm sorry to hear about your recent experience with our chat agents. This is not the type of service we aim to provide, and we appreciate the opportunity to help turn this around. I'd like to clarify that there might be some confusion on what's included with the Paramount + with Showtime service. There is a distinction between Paramount+ with SHOWTIME (https://www.paramountpluswithshowtime.com) and the Paramount+ app (https://www.paramountplus.com).
 
Apologies for any confusion caused by the similar names. Paramount+ with SHOWTIME (https://www.paramountpluswithshowtime.com) is a premium subscription that includes SHOWTIME content and live channels, available through Xfinity’s X1 or Xfinity Stream app. Paramount+ (https://www.paramountplus.com) is a separate app offering CBS shows, movies, and live local channels, with its own subscription plans.
 
If you're subscribed to Paramount+ with SHOWTIME through Xfinity, that content isn't accessible via the Paramount+ app. While bundled plans exist directly through Paramount+, the Xfinity subscription is standalone. That is why the Paramount App is not allowing you to sign in. I hope this helps clarify. 

 

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user_dmkxxo

Visitor

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3 Messages

Thank you very much for the information. 

3 hours ago

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XfinityDilary

Official Employee

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2.7K Messages

user_dmkxxo You are very welcome! If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 hours ago

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user_dmkxxo

Visitor

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3 Messages

4 hours ago

I tried to speak with an actual person and the auto-attendant knew my address but didn’t recognize my phone number or account number. So that sent me down the chat rabbit hole…

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