Visitor
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1 Message
Bad Business……
So ever since I opened this [Edited: Language] account for WiFi and cable - which I pay 75 bucks for - I have repeatedly asked them to change my bill due date to the first and not the 23rd. I have always paid it on the first anyways but it’s a hassle. Then. When I paid last months bill - they waited until the 19th the following month to actually process my payment for the prior month- lol - maybe I should have kept better track of my finances but that money was long gone if I paid it a month ago. Now they have disconnected my service - and since I never got my bill due date switched to first I simply have to wait it out but I don’t think I’m staying with them. And another thing - please stop waisting our time with that AI virtual assistant [Edited: Language]. It never works - it never solves problems -[Edited: "Inflammatory"]…..
XfinityOrlandoM
Official Employee
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2.1K Messages
21 days ago
@user_awbu1s
Thanks for reaching out to us. We do apologize for any inconvenience and if we did not set the proper expectation on how the billing works. Your billing starts the day you activate services and depending on the day you activated it will warrant when your actual due date is. This link https://www.xfinity.com/support/articles/due-date-chang has great information on how you can change your due date. Keep in mind that to be eligible to move your bill’s due date, you must have completed at least one billing cycle, and your bill must not be past due. Once you change your bill’s due date, you need to keep that billing date for at least six months.
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