user_0pckpa Hello, thank you for taking the time to tag us today. I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
It’s a preloaded app that Xfinity has on their app page. I login a Discovery+ through that it skips I go to Discovery+ through Roku. It works just fine Would swapping out the box make any difference I wish I could reload that one app, but I don’t know how to do that besides swapping the box out .
user_0pckpa Let me see if I can get it working from my end, and if not we can send a different box no problem.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
CC_Tony
Retired Employee
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1.4K Messages
5 months ago
@user_0pckpa
Thank you for your post. Can you tell me more about the app issues you are having? What app is cutting out?
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user_0pckpa
6 Messages
5 months ago
A preloaded app on the Xfinity page I log in there and it cuts out. I go through Roku and there’s no cut out.
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