Visitor
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4 Messages
Backup Battery not received
I've not received the backup battery to my Xfinity storm ready router, nobody picks up phone. I've been with Xfinity for 15 yrs, it's gotten really bad in customer service, cannot speak to someone over the phone, Xfinity has lost its mojo, im sad that after today, I am considering leaving xfinity, after all theses years
Disgruntled Veteran
XfinityThomasC
Official Employee
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3.2K Messages
5 hours ago
Hello, @user_d0e379, and thank you for your service. Allow me to check on that backup battery order. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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