Visitor

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1 Message

Monday, November 3rd, 2025

Back yard old pole has xfinity line removal

I have pole in backyard. now PG&E added new pole.  So there is still old pole and it has xfinity service attached. can you please check and remove those line to new pole so i can ask PG&E to remove that pole

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Official Employee

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207 Messages

7 hours ago

 

user_jwj1is, hi there! We can assist with placing a ticket to seeing if that is possible. 

To move forward with your concern, please send us a direct message with your full name and service address. From there I can authenticate your account and assist you further.  

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

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