Visitor
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1 Message
Awwwww!
The agents that I have talked with have been great they try to help. First, getting an agent is a nightmare. The phone robot is ultra frustrating. It only takes certain prompts and will not connect you to anyone. It’s like they don’t really want to help. Oh, the robot will help you pay your bill, but help is nonexistent. The techs are morons. He mounted my box on the font of my house. I have been trying to get it moved for 4 days now with no resolution. I call and battle with the robot then final get someone and they can’t do anything because a tech has to call me and they don’t call. So, day after day I do it all over again praying someone will call. Awwwwww! I want to scream! If I had another internet option I would be gone. If you read this choose another option.
EG
Expert
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117.1K Messages
4 hours ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKam
Official Employee
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111 Messages
4 hours ago
Hello @user_w2o5ly Thank you for taking the time to reach out to us here on Forums. Reading your experience you wrote here is not one we wish for anyone to have. I want to work with on this with you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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