1 Message
Awful
I need to actually speak to someone in customer service. As I told you all back in late August my apartment building caught fire. It’s ludicrous to still have a bill when the building doesn’t have ANY lower and it’s CONDEMNED.
1 Message
I need to actually speak to someone in customer service. As I told you all back in late August my apartment building caught fire. It’s ludicrous to still have a bill when the building doesn’t have ANY lower and it’s CONDEMNED.
XfinityThomasC
Official Employee
•
1.9K Messages
13 days ago
Hello, @user_jmcc Sorry to hear your residence caught fire. I hope you and your family are well after this tragedy. I'm happy to review your account and offer solutions for the bill. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
0
0
EG
Expert
•
106.6K Messages
13 days ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0