Visitor
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2 Messages
Awful Service
I was told I could lower my rate and get perks, only to stay in the chat for an hour to learn that's not true.
They also sent me a link to someone else's account that wasn't mine where it displayed all of their personal information (billing accounts, address, last four of social, etc.). This isn't a company I can trust now.
It's a shame because their service does work well, but just watch out because they may send your billing information to random strangers.
XfinityMatthew
Official Employee
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1.5K Messages
4 hours ago
Hello @user_awt45k I am very sorry to hear about your experience with our chat team. We would love the opportunity to review you account for a better deal and savings. We'd also like to review that interaction as account security is one of our main concerns and no agents should be providing incorrect personal information to anyone. If you'd like us to take a look at everything please send us a direct message with your full name and the service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_bs76fa
Visitor
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1 Message
3 hours ago
Literally the same thing just occured to me, chat for an hour, then told nothing they can do, wasted an hour of my time. Time for new service.
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