Awful experience trying to get services set up

I am a current xfinity customer. I called on 8/11 to get services set up at a new address, explained we need a full set up and there is nothing at the location, cables need to be ran, etc. first available appointment was given on 8/18. Tech showed up- said they couldnt do anything since we do not have cables and we need a comcast electrician to come out and run cables. The tech said they would put in a work order and someone would be out in 24-48 hours. I have called xfinity twice and been on the phone for an hour each time. I was told tonight (Monday) that first available appt is now Sunday 8/27. That is over 2 weeks from when I scheduled an appt. I work remote and need wifi. i asked to escalate this issue because the initial appt was set up wrong by XFinity, i asked to confirm if the appt is with an electrician and not just a tech and was told
the file is documented. I asked to speak with a manager and was told a manager was calling me back in 10 minutes and no one called me back tonight. This has been the worst customer experience, it is impossible to speak with anyone who can actually help. We are so dissatisfied that we are looking for alternative options to set up internet and cable at both of our home locations.