Awful customer service.

Paid for MLB package and then cannot access it! Transferred to 2 chat agents. Then called 800#. Talked to 3 people kept getting transferred until they basically hung up said the office was closed. Awful. Wish there was another option!!

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XfinityVianney

Official Employee

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2.8K Messages

13 hours ago

user_g90y8c, thank you for reaching out and creating a new post. I'm sorry to hear that you've had issues accessing your content for the MLB Extra Innings package. When you attempt to access the content, are you getting error codes, or is it stating you are subscribed? Any issues accessing the networks via the Stream App when you connect to the home network?

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user_g90y8c

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5 Messages

When I try to sign into MLB it wants me to subscribe. When I try to sign into MLB using my xfinity email and password it says not valid.

I see no way to use the services I’m paying for.

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13 hours ago

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XfinityVianney

Official Employee

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2.8K Messages

user_g90y8c, if you attempt to access the channels included in the Extra Innings on your cable box, do you get any messages or errors stating you aren't subscribed?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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13 hours ago

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user_g90y8c

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5 Messages

Yes when we go to the MLB channels on our tv it says we need to subscribe. While we have our service on a seasonal hold we continue to pay for MLB and we’re under the impression we would be able to access it while home or away even with the seasonal pause on this service.

(edited)

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2 hours ago

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XfinityAmira

Official Employee

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5K Messages

user_g90y8c, got it, and thanks for letting us know. Customers on a seasonal hold with the Seasonal Internet Suspend plan will no longer have access to streaming services on Xfinity TV Boxes (when subscribing to and paying for through Xfinity). Therefore, any subscriptions tied to these services, such as an MLB subscription, would also be paused. However, if you selected the Seasonal Internet access plan, you may be able to continue using your MLB subscription.

Do you happen to know if you enrolled in the Seasonal Internet Suspend plan or the Seasonal Internet access plan?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 hour ago

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user_g90y8c

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5 Messages

I have no idea if we selected that. Probably not. If I cannot access MLB while on pause why am I still being charged for MLB?

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1 hour ago

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Customer Service

user_g90y8c

Awful customer service.

XfinityVianney

user_g90y8c

XfinityVianney

user_g90y8c

XfinityAmira

user_g90y8c

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