Awful customer service

I am a diamond member who has stuck with xfinity despite multiple rate hikes. This week, I was notified by text that there would be “service upgrades” in my area. I am a fully remote worker for a major healthcare company and lost 2 days of work for the “supposed upgrades”. Additionally, whenmy internet was finally restored, I had no service on my TV. Reaching someone for support was impossible with the final resolution being (via text), a technician can come out (in 4 days). Finally, I’m throwing in the towel and heading to Fios like the rest of my neighborhood. AWFUL customer service..and huge loss of income this month due to service!