Awful customer service

I called customer service today to try and resolve an issue that will not allow me to edit / add a payment method to my account.  After speaking with the Customer Service Agent “Saresh” for 10 minutes, he recommended I speak to a Supervisor.  I was on hold for 1 hour and 42 minutes before the Supervisor “Avril” joined the call.  As soon as “Avril” joined the call, she was RUDE, NASTY, and EXTREMELY unhelpful in every possible way.  

I have been an Xfinity customer for almost 20 years, and I have never EVER been spoken to the way that “Avril” spoke to me, as a customer who only needed help with updating my card on my account, as I had to get a replacement card due to fraudulent charges.  

Not only did “Avril” not help to resolve the issue which I waited on hold for 1 hour and 40 minutes for, but she was rude, condescending, and frankly made me want to cancel my Xfinity account right there on the spot.  

Xfinity’s customer service has become absolutely worthless over the past few years, and if this continues, I doubt that I will be the only long-time customer to take my business elsewhere.  

I PAY for Xfinity services and as a Customer, we do NOT deserve to be spoken to like we are ruining the Customer Service Agent / Supervisors day by asking for their help.  

I am 100% fed up with Xfinity, and I highly recommend to take your business elsewhere if possible.  At this rate, Xfinity will take your money, increase your rates, and then berate you while they do it.  

Uncalled for and extremely unprofessional, “Avril” should lose her job, as she single handedly forced a long time customer to reconsider whether continuing with Xfinity’s services.  

AWFUL!!