AWFUL CUSTOMER SERVICE

The customer service I received on 8/29/25, I pray no other hard working paying customer receives. My main concern was with the app and previous rep on 8.22.25 providing and showing two different things. I don’t mind being transparent so I had a past due balance of 214.00 when I logged into my app it only showed 186 and some change. I doubled down on making sure my bill was current by calling a ( comcast) Xfinity rep she was very nice and super helpful. She actually took a deep dive into why the differences in the amount. That call ended with the amount I paid caught my account up and my next statement 09/07 should be for 80.49. I asked the rep would the call notes be entered in she stated yes. Oh she also told me the app would update before my September bill is due. It is currently 08.29.25 the app shows 143 and some change. I called back into Xfinity today and all hell breaks loose. For starters the rep was ONLY listening to respond and not understand (that was annoying). She placed me on hold 3 different times stating let me take a look. Each time returning to the line with no information of substance. I requested her supervisor at first she stated she did not have one. I continued to ask questions she had no explanations for now all of a sudden she has a supervisor. He gets on the line he is 10 times worse than the rep. He started off okay then we escalated he spoke over me again and again. I admit I spoke over him a few times as well. He spoke to me as if I was incompetent. He was so confident loud and proud that the app (143.39) reflects the correct amount (129.33). I informed him that’s incorrect he became agitated speaking over me again because he had no substance to back up his claims. I requested his name or badge to complain, he stated they don’t provide that information ( as they introduce themselves on the call). He proceeds to lie stating he will be sending me over to a SECONDARY LINE to file complaint, when really I ended up with a sweet security team member. This company will not continue to let their reps and supervisors provide horrible services. Without being held accountable, I will email, post, write, etc whatever it takes to receive some respect and curtesy. Especially when spending my hard earned money, this will NOT continue.