Awful and Untrained Service

How is this the only method to escalate a complaint? Is it so far removed that we can barely talk to a human let alone someone trained. 

Firstly your AI assistant programming is awful. Tech issues should never be handled by such a poorly written LLM. It froze on giving me the same answer for five straight minutes. And it could not tell me why it wasn’t able to proceed. Then I immediately ask to be transferred to an actual human. 

But then your god awful service continues. I am connected to someone presumably in another country. I can tell from the naming and cookie cutter responses they are using that did not come across as normal conversational English. Now I have no problem with overseas support if they ACTUALLY KNOW WHAT THEY ARE DOING! But here they clearly did not. I went through 4 different individuals over 3 hours who only made the problem worse. I simply had one device connectivity issue to start and they proceeded to take down the whole router and leave it inoperative. I never once was connected to someone who knew what they were doing even though I requested escalation. And your individuals would just drop from

chat randomly after continuing to [Edited: "Language"] things up. 

seriously get your service fixed. Because you waste my working time trying to fix your system issues on a BRAND NEW ROUTER. Or we’ll just seriously consider going to your competitors. I know AT&T has great offers in our area too. 

but at a minimum I would expect direct contact with a person of no less than district/senior management level in the Houston area as your product and service right now is complete and utter bollux.