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user_ls6nxu
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Wednesday, July 1st, 2026 8:35 PM

Awful AI

Used to love xfinity, now it’s IMPOSSIBLE to reach agents and you must be redirected 35 times calling back over multiple days to have anything done. I was provided a supervisors number to make access easier going forward and the supervisor has not reached back out all day. Very frustrated with the addition of AI and company changes. The people are great when you can reach them but this is an awful company now with customer service.

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48 minutes ago

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XfinityDilary

Official Employee

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3.4K Messages

2 hours ago

 

user_ls6nxu. Thank you for sharing your experience. I'm truly sorry to hear how difficult it's been to get the support you need. I can understand how frustrating it must be to be transferred multiple times, spend days trying to reach the right person, and then not receive a callback after being provided a direct supervisor contact. We never want our customers to feel like they're being left without assistance or that it's becoming harder to reach someone who can help. Your feedback about the challenges you're experiencing with our support process is important, and I appreciate you taking the time to share it. We'd like the opportunity to look into your concerns further and ensure they are properly addressed. What specific issues are you currently experiencing? 

 

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