Visitor
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1 Message
aweful customer service ever
So, it comes to my attention that my account with Xfinity has been blocked.
I called today around 5pm cst and the guy that took my call was extremely ruined.
Telling me that I am lying about not having a previous account at my address.
I never had a previous account. I had been using the xfinity now until I went in and set up and account.
This whole situation is extremely hurtful. The guy that took the call said "there is no reason to speak to a supervisor" when I asked to speak with one.
I did say a few choice words, and I am sorry for that, but this guy had no customer service skills at all. If he had first stated that he could transfer me right away and could put in a ticket number, the story would have been different. With that guy though I highly doubt he would put in a ticket number anyway. This whole experience is disheartening to know that a company like Xfinity hire its employees like this guy.
I didn't have internet service before the NW Indiana natural disaster happened. So, on top of that stress and having to talk to that guy was just a slap in the face.
If there is any way that someone, anyone can be of help in this situation, it would be greatly appreciated.
XfinityBillie
Official Employee
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4.3K Messages
2 hours ago
@user_ge01v0 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I completely understand how upsetting that interaction must have been. I would love the opportunity to see how we can turn this experience around for you. Please send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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