Visitor
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1 Message
Awaiting on modem order
I have been waiting since may 6th for my new modem. Last time i spoke to an agent they told me they were out of stock but even then i still have not received any tracking information at most. I don't understand why I'm still being billed when I have not received my order. I have already requested to cancel Now Internet and until i get the new modem i can't return the old one for Now Internet. I've tried the xfinity AI Chat but it does not help.
XfinityPaula
Official Employee
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1.4K Messages
1 day ago
Good morning Cristian978. Thanks for reaching out to us here on our Xfinity Forums! I'm sorry to read of the trouble you are having with receiving a modem. It's very rare that I see we are out of stock for shipping devices. With it being almost a week I would think that we have to have modems in stock again. I would love to help out in any way I can and dig into this for us. Can you please send us a direct message with your name and service address?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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