Available at my address, Tech said otherwise

So I tried to get service at my address last year and was told it was unavailable. I recently checked and it finally says it’s available. So excited I signed up and had a tech sent out to my house. I told him I had no service drop. He said no problem and that could be taken care of. He surveyed the property and could not discover the cat/tv box for the street. He basically told me that this address was not serviceable. So my question is what changed in the system that changed my address with xfinity saying it was available? The service Point of connection is 265ft away. I had this surveyed and quoted last year because I really hate the unbearable dsl internet we have and was willing at the time to do whatever it takes and costs to get connected. Per the franchise agreement, isn’t xfinity required to provide all residents in their service area with internet if they are less than 300ft from a POC location? Extremely frustrated and will be reaching out to the FCC, our Fairview Board of supervisors and the xfinity community representative to help figure this out. It’s disappointing because there are 5 other neighbors on my street that would die to have better internet. Please help me figure something out.

-An internet starved family of 8.