Autopay Failure Sent $338 to Collections Without Notice and ‘Free iPad’ Promotion Isn’t Really Free

I’m extremely disappointed with how my account closure was handled by Xfinity.

I cancelled my service in September while enrolled in autopay. Shortly after, my credit card was blocked due to a fraud issue. Instead of contacting me through the email address they had been sending my monthly statements to for years, Xfinity claims they sent the notice to a Comcast email account that I didn’t even know existed.

Because of that, a $338 balance went unpaid and the account was quickly sent to collections with Harris & Harris. I was never properly notified through the communication channels Xfinity had been using with me the entire time I was a customer.

This situation could have easily been resolved with a simple email or phone call. Instead it resulted in a negative mark on my credit report over a balance I would have paid immediately had I been properly notified.

I also want to point out that the promotions can be misleading. The “free iPad” promotion is not truly free — it comes with conditions and commitments that are not always clearly explained.

Overall, this experience has been frustrating and disappointing, and it’s not how a company should treat its customers.