Autopay Errors

user_n3egyd Hello and thank you for reaching out via our Xfinity Community Forums. I understand how frustrating it is when you're having trouble making an online payment, and I sincerely apologize for the inconvenience you're experiencing. That "Sorry, this isn't working right now" message can be frustrating, and I want to help you get this resolved.

Let's try a few things that often resolve this issue:

• Clear your browser's cache and cookies: Sometimes, temporary files can interfere with website functions.
• Try a different browser: Sometimes, a different browser like Chrome, Firefox, or Edge can work better.
• Use an incognito or private window: This helps rule out any interference from browser extensions.
• Double-check your card information: Make sure all the numbers and expiration dates are entered correctly.

If you're still having trouble after trying these steps, please send a private message with your full name and address so we can take a closer look at your account with you and see how we can help get this resolved. 

 

To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it